0800 Numbers

Since their earliest inception free phone lines, that are often referred to as 0800 numbers in the UK due to the designation of digits for these lines, have been frequently used by a variety of different companies and organisations for various purposes. One of the most common uses of 0800 numbers is for customer service and support lines. Many businesses opt to make the phone lines they used for their after sales services and support free for customers to call as this can significantly improve customer satisfaction with the company. Many firms that are especially concerned with maintaining good customer relations will make use of 0800 numbers, as most people will resent have to pay to call a helpline, particularly if it is to enquire about a product of service they have already paid for.

These 0800 numbers are also very frequently used by charitable organisations such as the Samaritans or even the RSPCA. Although 0800 numbers are free to call, they are not free to operate and the recipient of the call will incur costs. Because of this a busy line that is expected to receive a high volume of calls is likely to be extremely expensive to run. This can be a problem for charitable organisations that rely on donations to fund their 0800 numbers. Thankfully many of the firms that operate 0800 numbers will offer discounts to charities, such as free line rental, as this will help them cope with the sometimes extremely expensive cost of running 0800 numbers.